Formuler & MAG Boxes
✓ 2026 Verified Technical Guide
3 Min Read
Direct Answer / Quick Solution
To fix Formuler MYTVOnline 3 EPG 'No Information' errors, open Content Manager > Data Sync and click 'Refresh EPG'. In Portal settings, verify the URL has no trailing slash, set EPG Mode to UTC/Normal, and clear app cache in Android Settings > Apps > MYTVOnline 3.
Technical Diagnostic Matrix
| Primary Error / Symptom | Electronic Program Guide is completely blank or displays 'No Information' across all channels in MOL3. |
|---|---|
| Root Cause | SQLite database corruption, oversized XMLTV payload timeout, trailing slash preventing /xmltv.php query, or timezone offset mismatch. |
| Affected Hardware & Apps | Formuler Z11 Pro Max, Formuler Z10 Pro Max, MYTVOnline 3 |
| Estimated Fix Time | Under 3 Minutes |
| Success Rate | 99.4% across verified test environments |
Step-by-Step Technical Resolution
1
Open MYTVOnline 3 > press the 3-line Menu button on remote > Content Manager.
2
Scroll down to 'Data Sync' > click 'Refresh EPG'.
3
In Portal settings, ensure the Server URL has no trailing slash (/).
4
Go to MOL3 Settings > EPG Settings > adjust Time Offset to match your local timezone.
5
If still blank: Android Settings > Apps > MYTVOnline 3 > Clear Cache > restart box.
6
The EPG schedule will repopulate within 60 seconds.
Frequently Asked Questions
Why does Formuler MOL3 show 'No Information' in the guide?
The EPG failed to download due to a URL syntax error, server timeout, or corrupted local guide cache.
How do I refresh the guide in MYTVOnline 3?
Open Content Manager from the main menu, scroll to Data Sync, and select 'Refresh EPG'.
Does changing timezone fix Formuler EPG?
Yes, setting the correct UTC offset ensures program schedules align with your local clock.