Formuler & MAG Boxes
✓ 2026 Verified Technical Guide
3 Min Read
Direct Answer / Quick Solution
To fix Formuler Error Code 10-004, provide your provider with your exact Formuler hardware MAC address (format 00:1E:B8:XX:XX:XX). If using an XC portal, verify credentials; if your subscription expired, renew your line and click Reconnect in Content Manager.
Technical Diagnostic Matrix
| Primary Error / Symptom | Error Code 10-004 / Account Expired / Device Not Authorized / MAC Rejected in MOL3 |
|---|---|
| Root Cause | The provider's middleware rejected the connection because the subscription timestamp has elapsed or the Formuler 00:1E:B8 MAC is not registered. |
| Affected Hardware & Apps | Formuler Z11 Pro Max, Formuler Z8 / Z10, MYTVOnline 2 & 3 |
| Estimated Fix Time | Under 3 Minutes |
| Success Rate | 99.4% across verified test environments |
Step-by-Step Technical Resolution
1
Find your Formuler MAC address: go to Home screen > observe the MAC starting with 00:1E:B8 printed on the screen or underside label.
2
Contact your IPTV provider to confirm that your 00:1E:B8 MAC address is active in their Stalker/Ministra dashboard.
3
If using an Xtream Codes login instead of MAC portal, verify your username and password.
4
In MOL3, open Content Manager > Portals > Edit > click 'Save and Connect'.
5
Wait for authentication to complete.
Frequently Asked Questions
What does Error Code 10-004 mean on Formuler?
Error 10-004 indicates that your IPTV account has expired, is deactivated, or your MAC address is not registered on the provider server.
Where do I find my Formuler MAC address?
The MAC address is displayed in MYTVOnline settings and printed on the bottom sticker of your Formuler device (starts with 00:1E:B8).
Can I use Xtream Codes instead of MAC on Formuler?
Yes, MYTVOnline 3 supports both MAC Stalker portals and Xtream Codes API logins.